Management Tip of the Day: Skip the Mr. and Mrs.

Management Tip of the Day

Harvard Business Review

HOME   |   TIPS   |   BLOGS   |   THE MAGAZINE   |   BOOKS   |   STORE

RSS   |   Mobile

DECEMBER 26, 2011

Skip the Mr. and Mrs.

Forget what your parents taught you, it's not always prudent to use a formal salutation, especially in today's more informal business world. Addressing people by their first name is now the norm in corporate America. Use first names to address colleagues, clients, and bosses. If you are a junior employee, this will level the playing field so that you are perceived as more of an equal. Confidently addressing people by their first names establishes you as mature and self-assured. If you are a seasoned manager, it will convey accessibility. Today's workers see hierarchies as stiff and outdated. Demanding that subordinates use a formal title comes off as pompous. Note that this informality is not the global norm—learn the local customs before you travel.

Harvard Business Review Blog

Today's Management Tip was adapted from "What's in a (First) Name" by Jodi Glickman.

Read the full post and join the discussion »

Share Today's Tip:

LinkedIn

Facebook

Twitter

FEATURED PRODUCT

Guide to Managing Up and Across

Guide to Managing Up and Across

HBR OnPoint Collection

Does your boss make you want to scream? Do you have more than one boss? Do you spend your day corralling people who don't report to you? Do you work across departmental silos? Collaborate with outside contractors? Then you know that managing up and across your company is critical to doing your job well. It's all about understanding your boss's and colleagues' priorities, pressures, and work styles.

Also of Interest:

Guide to Project Management
Guide to Managing Stress
Guide to Persuasive Presentations
Guide to Getting the Right Work Done

BUY IT NOW

ADVERTISEMENT

Harvard Business Review

Follow the Tip:

RSS

Twitter

PREVIOUS TIPS

Don't Stay Late. Go Home.

Reconnect After Giving Tough Feedback

Drop Your Mask and Be Authentic

Put an End to Procrastination

Network Beyond Your Bubble

Engage Employees Like Customers

Cut Your Meeting Time in Half

The Right Way to Issue a Company Apology

Take Control of Your To-Do List

Build Client Relationships from Afar

All Previous Tips

BEST SELLERS

HBR's 10 Must Reads: The Essentials

HBR's Must Reads Library Set

Guide to Persuasive Presentations

Guide to Better Business Writing

Guide to Getting the Right Work Done

Introducing
Mobile ManageMentor iPhone App

Powered by the proven content of Harvard ManageMentor™
Download Now >>

Was this email forwarded to you? If so, sign up to start receiving your own copy.

ABOUT THIS MAILING LIST
You have received this message because you subscribed to the "Management Tip of the Day" email newsletter from Harvard
Business Review. If at any point you wish to remove yourself from this list, change your email address, or sign up for
other email newsletters and alerts, please visit the
Harvard Business Review Email Newsletter Preference Center.

ADVERTISE WITH HBR
This enewsletter is read by thousands of decision makers every day. Learn more about connecting your brand with this audience.

Harvard Business Publishing

Copyright © 2011 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved.
Harvard Business Publishing | 60 Harvard Way | Boston, MA 02163
Customer Service: 800-545-7685 (+1-617-783-7600 outside the U.S. and Canada)

Posted via email from Jos Essers

Plezierige kerstdagen en een gezond en succesvol 2012!

Beste mensen,
 

Het was een mooi jaar met uitdagingen, veel nieuwe gezichten en mooi om alle zeilen te mogen en ook te kunnen bijzetten.  

Ik hoop dat jullie een goed jaar hebben gehad.  

Vanaf nu worden de dagen alweer wat langer, graag deel ik met jullie het volgende stukje: 

Op een dag vroeg de kleine muis aan de wijze egel: Waar gaat het eigenlijk om? 

Gaat het erom dat je . . . 

zo veel mogelijk nootjes verzamelt, zodat je er heel veel hebt als je oud bent? 

Of dat je zo vaak mogelijk zo ver mogelijk weggaat, zodat je daarna weer naar huis kunt? 

Gaat het erom dat je zo veel mogelijk vrienden maakt, zodat je nooit alleen bent, 

dat je zo veel mogelijk leert, zodat je later alles weet. 

Of gaat het er misschien om dat je zo weinig mogelijk doet, zodat je niet moe wordt? Nou?

De wijze egel dacht na….dacht nog wat,….en nog wat en zei ten slotte: Het gaat om aandacht! 

Aandacht? Vroeg de muis, voor wat?

Aandacht voor de nootjes die je verzamelt, aandacht voor de reizen die je maakt, aandacht voor je vrienden, aandacht voor wat je leert. En aandacht voor het nietsdoen, zei de egel.

Aha! Zei de muis, zo veel mogelijk. 

Bron: “De vraag van muis” van Minke Mulder.

Plezierige kerstdagen en een gezond en succesvol 2012!

Met vriendelijke groet,

Leon Pelders

Tel 06-20514319

Image001

Deskundig advies en ondersteuning voor opdrachtgevers/organisaties

Doelmatig onderhoud levert elk industrieel productiebedrijf vakmanschap en geld op!

www.400procent.nl

www.linkedin.com/in/lpelders

Posted via email from Jos Essers

Dr. Mardy's Quotes of the Week -- December 18 - 24, 2011

DR. MARDY'S QUOTES OF THE WEEK -- Dec. 18 – 24, 2011


A WEEKLY CELEBRATION OF GREAT QUOTES IN HISTORY
(AND THE HISTORY BEHIND THE QUOTES)


THIS WEEK'S PUZZLER:

On December 21, 1804, this man was born in London to a Jewish father with
Sephardic roots and a mother of Italian-Jewish heritage. Even though he
was circumcised in a Jewish ritual shortly after his birth and raised in
the Jewish faith, he was baptized as a Christian in the Church of England
at age 12. The decision was based in part on a longstanding feud that his
father had with the rabbi of the local synagogue. But it was also in part
strategic, since Jews were excluded by law from serving in Parliament at
the time. In 1826, at age 22, he became the talk of the town with his
novel "Vivian Grey." While continuing to write popular novels, he made
four unsuccessful runs for Parliament, finally winning in his fifth
attempt in 1837. He went on to serve twice as Prime Minister. One of
history's most quotable politicians, he said in an 1872 speech

"The secret of success is constancy to purpose."
(often presented as "constancy of purpose")

Who was this man? (Answer below)


THIS WEEK'S THEME FOR CHIEF PHILOSOPHICAL OFFICERS:

"Is Your Life Characterized by a Sense of Purpose?"

The phrase "constancy to purpose" may sound a bit old-fashioned to modern
ears, but there is no denying the importance of (a) having a purpose in
one's life and (b) keeping that purpose firmly in mind amid the setbacks,
obstacles, temptations, and other distractions that can cause us to lose
our focus. In his novel "Endymion" (1880), the author of the quotation in
this Week's Puzzler added these words on the subject:

"I have brought myself, by long meditation, to the conviction
that a human being with a settled purpose must accomplish it,
and that nothing can resist a will
that will stake even existence for its fulfillment."

Think about how this applies to you. Do you have a constant or settled
purpose in your life? As you think about it, be aware that not all
purposes are laudable or exemplary. Eric Hoffer offered two sobering
observations on the topic:

"To have a grievance is to have a purpose in life."

"Passionate hatred can give meaning and purpose to an empty life."

In this week's examination of purpose, though, I'm thinking of something
more uplifting and inspirational. And I believe that people who want to
live a more purposeful life can benefit from occasionally having their
minds stimulated by quotations on the subject. I've featured a number of
such quotations in previous missives, most recently in my newsletter of
August 21-27, 2011, when I posed the question, "Do You Have a WHY to
Live?" To see that issue in the archives, go to:

http://archive.mail-list.com/drmardy

This week, I return to the same theme, with ten additional quotations on
the topic:

"Purpose is the keystone in the temple of achievement.
It binds and holds together in a complete whole
that which would otherwise lie scattered and useless."
James Allen

"The man without a purpose is like a ship without a rudder--
a waif, a nothing, a no man.
Have a purpose in life and, having it, throw such strength of mind
and muscle into your work as God has given you."
Thomas Carlyle

"The secret of man's being is not only to live
but to have something to live for."
Fyodor Dostoevsky

"The only failure a man ought to fear is
failure in cleaving to the purpose he sees to be best."
George Eliot

"Everyone has his own specific vocation in life.
Therein he cannot be replaced, not can his life be repeated.
Thus everyone's task is as unique
as his specific opportunity to implement it.
We detect rather than invent our mission in life."
Viktor Frankl

"As far as we can discern, the sole purpose of human existence
is to kindle a light in the darkness of mere being."
Carl Jung

"The great and glorious masterpiece of man
is to know how to live to purpose."
Michel de Montaigne

"An aim in life is the only fortune worth the finding;
and it is not to be found in foreign lands, but in the heart itself."
Robert Louis Stevenson

"More men fail through lack of purpose than lack of talent."
Billy Sunday

"Without knowing what I am and why I am here, it is impossible to live."
Leo Tolstoy

THIS WEEK IN HISTORY:

On December 23, 1812, Samuel Smiles was born in Haddington, Scotland. After studying medicine at the University of Edinburgh, he practiced
briefly before turning his attention to working on behalf of social reform
(he was an early advocate of women's suffrage) and delivering public
lectures on how to succeed in the world. Today, he is best known for
"Self-Help," an 1859 book that advocated "the gospel of work" and promoted
the values of perseverance, disciplined effort, and triumph over
adversity. A case could easily be made that Smiles is the father of the
modern "self-help" movement. In "Self-Help," he even offered a seminal
thought on the subject:

"The spirit of self-help
is the root of all genuine growth in the individual."

Smiles also wrote other books extolling virtues central to Victorian
culture: "Character" (1871), "Thrift" (1875), and "Duty" (1880). I have
scores of his quotations in my personal files, and many of them are as
relevant today as when they were written in the nineteenth century. Here
are ten of my favorites:

"Life will always be to a large extent what we ourselves make it."

"The reason why so little is done
is generally because so little is attempted."

"The apprenticeship of difficulty
is one which the greatest of men have had to serve."

"To set a lofty example is the richest bequest
a man can leave behind him."

"Riches do not constitute any claim to distinction.
It is only the vulgar who admire riches as riches."

"Hope is like the sun, which, as we journey toward it,
casts the shadow of our burden behind us."

"'All work and no play makes Jack a dull boy.'
But all play and no work makes him something worse."

"Even happiness itself may become habitual.
There is a habit of looking at the bright side of things,
and also of looking at the dark side."

"We learn wisdom from failure much more than from success.
We often discover what will do, by finding out what will not do;
and probably he who never made a mistake never made a discovery."

"The battle of life is, in most cases, fought uphill;
and to win it without a struggle were perhaps to win it without honor.
If there were no difficulties there would be no success;
if there were nothing to struggle for,
there would be nothing to be achieved."


PUZZLER ANSWER: Benjamin Disraeli


SUBSCRIBER QUOTE OF THE WEEK:

This week's quote comes from Peggy Min, who writes:

I've been enjoying your newsletter for years and have given several of
your books as gifts. Being a middle-aged hippie, the Occupy movement is
where my heart is right now. While looking at some demonstration posters
recently, I was delighted to see the following example of chiasmus by
prefix reversal:

"Respect Existence
or
Expect Resistance."

Peggy Min, who lives in Nashville, Tennessee, writes about herself: "Vocationally I'm a holistic nurse. I see the worldwide people's movement
as a healing process for the planet. I'm quadriplegic due to MS, which
makes me something of an oxymoron since I have such an active inner life,
and thanks to the Internet, the ability to be engaged with the world."


DR. MARDY'S QUOTE OF THE WEEK:

"As a great vessel is meant to sail the seas
rather than drift, or lie at anchor,
a human being is meant to move in a purposeful direction,
and never to to be content with simply standing still."


Until next week,

Dr. Mardy Grothe

Visit Dr. Mardy's web site:
www.drmardy.com

Check out my daily Twitter quotations: @drmardy

Books by Dr. Mardy Grothe:
"Neverisms: A Quotation Lover's Guide to Things You Should
Never Do, Never Say, or Never Forget" (May, 2011)
"Ifferisms: An Anthology of Aphorisms That Begin with the Word 'If'" (2009)
"I Never Metaphor I Didn't Like" (2008)
"Viva la Repartee" (2005)
"Oxymoronica: Paradoxical Wit & Wisdom" (2004)
"Never Let a Fool Kiss You or a Kiss Fool You" (1999)

--------------------------------------------------
To peruse the mailing list archives:
http://archive.mail-list.com/drmardy

--------------------------------------------------

mail-list.com 1302 Waugh Dr. #438 Houston, Texas 77019 USA

Posted via email from Jos Essers

Seth's Blog : The trap of social media noise

The trap of social media noise

If we put a number on it, people will try to make the number go up.

Now that everyone is a marketer, many people are looking for a louder megaphone, a chance to talk about their work, their career, their product... and social media looks like the ideal soapbox, a free opportunity to shout to the masses.

But first, we're told to make that number go up. Increase the number of fans, friends and followers, so your shouts will be heard. The problem of course is that more noise is not better noise.

In Corey's words, the conventional, broken wisdom is:

  • Follow a ton of people to get people to follow back
  • Focus on the # of followers, not the interests of followers or your relationship with them.
  • Pump links through the social platform (take your pick, or do them all!)
  • Offer nothing of value, and no context. This is a megaphone, not a telephone.
  • Think you're winning, because you're playing video games (highest follower count wins!)

This looks like winning (the numbers are going up!), but it's actually a double-edged form of losing. First, you're polluting a powerful space, turning signals into noise and bringing down the level of discourse for everyone. And second, you're wasting your time when you could be building a tribe instead, could be earning permission, could be creating a channel where your voice is actually welcomed.

Leadership (even idea leadership) scares many people, because it requires you to own your words, to do work that matters. The alternative is to be a junk dealer.

The game theory pushes us into one of two directions: either be better at pump and dump than anyone else, get your numbers into the millions, outmass those that choose to use mass and always dance at the edge of spam (in which the number of those you offend or turn off forever keep increasing), or

Relentlessly focus. Prune your message and your list and build a reputation that's worth owning and an audience that cares.

Only one of these strategies builds an asset of value.

 

More Recent Articles


 

Posted via email from Jos Essers

Are there really just two alternatives?

Want to share this newsletter?  Forward to a Friend

header 8-11

HOME | BIOGRAPHY | SPEAKING | COLUMNS | TOOLS | CONTACT | BLOGFind us on FacebookView our profile on LinkedInFollow us on TwitterVisit our blogView our videos on YouTubeView our photos on flickr 

Harvey Mackay's Column This Week

Are there really just two alternatives?

 

By Harvey Mackay

  

3rd alt book


We live in a culture where compromise seems impossible.  A meeting of the minds may consist of agreeing that the other party is wrong and the situation is hopeless.  We sure can't look to our political leaders, the ultimate deal-makers, because the chasms are too great.

 

How did we get to this point?  Can this trend be reversed?  Can't we all just get along?

 

coveyAccording to Stephen Covey, one of the brightest business brains I know, the outlook is promising.  His new book, The 3rd Alternative, presents one of the most positive approaches to this universal issue that I have seen.

You remember Covey from his mega-seller, The 7 Habits of Highly Effective People, which has helped millions organize their lives and their thinking.  He briefly introduced this concept in that book, calling it "the most catalytic, the most empowering, the most unifying, and the most exciting" of all the principles he wrote about.

Covey defines the The 3rd Alternative as not my way; not your way; it's a 3rd way we create together that is better than what either of us is thinking.  When facing a critical difference with someone, you ask, "Would you be willing to work with me to create a solution that is better than what either of us wants now?"

Conflict is a natural part of life.  "Life is full of problems.  Problems that seem impossible to solve," he writes.  ". . . we lose hope, give up, or settle for a compromise that doesn't feel so good in the end."

Covey says The 3rd Alternative works equally well on a playground, a battlefield, a boardroom, a legislative chamber, or a family kitchen.  And he says it is "the key to solving life's most difficult problems."

How does it work?  "To solve our most difficult problems, we must radically change our thinking," he teaches.  "You will find yourself poised on a transition point between your past, whatever it has been, and a future you have never imagined until now.  You will discover within yourself a talent for change."

With conflict seemingly everywhere, the need for a book like this is obvious.  Covey has organized it into chapters that deal specifically with applying The 3rd Alternative at work, at home, at school, within the law, in society, in the world and living an Alternative life.  The anecdotal examples are helpful in that you can place yourself in similar situations.  He explains the significance of creating positive synergy so that it isn't just another buzzword.

Finally, he presents twenty solutions that a successful 3rd Alternative thinker will employ -- from the inside out.  I'd like to emphasize a few of them:

  • "Beware of pride.  Let go of needing always to be 'right.'"  How difficult is it to abandon your "perfect" idea for what may be a much better solution?  I know that's a struggle for me often enough.  But knowing how alternative thinking can improve so many situations, I'm more than willing to work on this one.
  • "Read widely -- it's one of the best ways to make mental connections and get insights that can lead to 3rd Alternatives."  I couldn't agree more.  Every group I speak to hears this message:  Be a lifelong learner.  You can't stop learning just because you are out of school.  
  • "Make quiet time for yourself to think through creative 3rd Alternative solutions to your challenges."  As important as it is to be able to think on your feet, you sometimes need time to sleep on an idea or separate yourself from the conflict long enough to cool down and reframe your thoughts.
  • "Learn how to become enthusiastically relentless about discovering how to create great wins for others -- wins that increase their peace, their happiness, and their prosperity.  It will become infectious, and you may often find others seeking the same for you."  This is perhaps the most important lesson to learn, and to me it means you have achieved a new mindset.  And I have learned that the biggest lesson in negotiating is:  If every party can feel some sense of victory, the solution is usually the right one and success is more likely.

Let me go back to where I started.  Stephen Covey knows his stuff.  I've learned plenty from him, and The 3rd Alternative presents a refreshing perspective on negotiating, problem solving and human relations.  Two sides to every argument?  No argument here -- this book will change your life.

Mackay's Moral:  Change your thinking, change your life.

bw_harvey


Forward this issue to a Friend

archives 

get it sidebar
amazon
B & N

express logo

photopak

Posted via email from Jos Essers

The rules of thumb of online engagement -- You Can Be a Word of Mouth Marketing Supergenius!

Check out the latest from GasPedal.com | View as web page

GasPedal

GasPedal's Word of Mouth Marketing Newsletter

December 6, 2011

Follow us:

#261: The rules of thumb of online engagement

Somewhere online, people are talking about you. It's happening in blog posts, in community forums, and on Twitter and Facebook. And all of these talkers would love to hear from you -- so go ahead, jump in. Just remember these fundamentals when doing it:

1.

Never sell

2.

Follow the rules

3.

Say who you are

1. Never sell

Before you say this rule is "so 2007," think about how many well-meaning marketers still go into communities with a sales mindset every day. Remember the basics: Be helpful, add to the conversation, and never, ever act salesy. Blowing this basic is the fastest way to turn a positive conversation into a negative one.

2. Follow the rules

Every community is different, and you'll have much more success if you take the time to familiarize yourself with the house rules before jumping in. How do people typically communicate? How do others introduce themselves? Is it acceptable to bring up your company and if so, when? Remember you're a guest when commenting in someone else's forum or on their blog and knowing the rules helps get you welcomed back.

3. Say who you are

Always disclose who you are and who you work for whenever talking about your company or your industry. We recommend these 10 Magic Words: "I work for [company name] and this is my personal opinion." Done right, disclosure isn't something that gets in the way, it's something that adds credibility and builds trust.

BlogWell

January 24 | Dallas
Case studies from Texas Instruments, Shell, AMD, Coldwell Banker Real Estate, United Airlines, Level 3, Northwestern Mutual, and AT&T.
>> Learn more

March 27 | San Francisco
Hear 8 great case studies on the best social media programs at large corporations.
>> Learn more

Get The Book! Word of Mouth Marketing - How Smart Companies Get People Talking - Foreword by Seth Godin, Afterword by Guy Kawasaki

About This Newsletter

You can have amazing word of mouth.

"You Can Be a Word of Mouth Marketing Supergenius!" will help you become a great word of mouth marketer. Each week we'll send you three easy tips to get people talking about you.

You'll learn practical, affordable stuff that you can actually do. You'll earn the respect and recommendation of loving fans. Happy customers will start conversations that turn into buzz, leads, and sales.

It's a blog too!: http://gaspedal.com/blog

About GasPedal

We teach word of mouth marketing.

We'll help you get started with word of mouth and social media. Call us first for practical, how-to advice you can actually use.

We're not an agency and we don't do campaigns. We'll show you exactly how to build your strategy, create an action plan, and manage it well. You'll love our awesome free content, fantastic events, custom crash course training, and amazing peer-to-peer communities.

You'll be blown away by just how good you can be at this.

Learn more about GasPedal: http://gaspedal.com

Give us your feedback!
Send us your best ideas. Or insults. Either way, we're listening: Click here

Share our stuff
Forward it, quote it, blog about it – whatever makes you happy! But please don't change it and do give us credit.

© Copyright 2011 GasPedal. GasPedal is a registered trademark.


Contact us
GasPedal
3616 Far West Blvd., Suite 500
Austin, TX 78731 USA
512-651-4800 | news@gaspedal.com

Privacy Policy
GasPedal respects your privacy. We will not release your email address ever, for any reason. http://www.gaspedal.com/privacy

Posted via email from Jos Essers

Powered by Blogger